Print Back to Calendar Return
RFD- 3381 Public Delegations   Item #   5. b.    
Regular Council Meeting Agenda
Meeting Date: 08/13/2018  
Title:    2018 Resident Satisfaction Survey Findings - Hetherington
Department: Corporate Communications  
Strategic Vision Element: Where People Choose to Live - A dynamic city with an exceptional quality of life Related Goal: Citizens consistently express high levels of satisfaction with municipal services.

Information
Request for Decision Summary
The City conducted a Resident Satisfaction Survey between April 27 - May 14, 2018. The survey provides feedback regarding the level of resident satisfaction with City priorities, programs and services.


Proposed Motion
 That Tracy With from Banister Research be thanked for her presentation and that the 2018 Resident Satisfaction Survey report be received as information.

Background/Analysis
The Resident Satisfaction Survey provides feedback regarding the level of resident satisfaction with City priorities, programs and services. The survey is conducted every two years. The 2018 survey was conducted  between April 27 - May 14, 2018.

Four hundred residents were randomly contacted by telephone for the survey. Results provide a margin of error no greater than +/-4.9% at a 95% confidence level (or nineteen times out of twenty). Data was weighted by gender and age to accurately reflect the population of Spruce Grove.

Additionally an online survey was made available through the City's website for the same time period. A total of 105 web surveys were completed. Due to the opt-in or self-select nature of the web based survey, results cannot be generalized to the population of Spruce Grove.

Banister Research completed the 2018 Resident Satisfaction Survey. Tracy With, Vice President & COO of Banister Research, will provide the findings to Council.

Residents were surveyed on the following:
  • Quality of life in Spruce Grove
  • Satisfaction with City services, programs and facilities
  • Satisfaction with contact with City employees
  • Property taxes and financial planning
  • City communications including opportunities for citizen input
  • Resident perceptions of issues facing the city today
Options/Alternatives
N/A
Consultation/Engagement
N/A
Implementation/Communication
Results of the 2018 Resident Survey will be shared with the community via a variety of communication methods.
Impacts
N/A
Attachments
2018 Resident Satisfaction Survey

City Council and Committee of the Whole agendas and minutes are posted on the City of Spruce Grove website for information purposes only. These agendas may be changed at the discretion of Council by the addition or deletion of items. Anyone reviewing the draft agenda should do so on the understanding that it is subject to change by Council.

All attachments are in PDF format, and require the Adobe Acrobat Reader plug-in for viewing.

Audio from the most recent City Council and Committee of the Whole meetings are available via podcast on the City of Spruce Grove website.



AgendaQuick©2005 - 2018 Destiny Software Inc., All Rights Reserved