Print Back to Calendar Return
RFD- 2938 Business Items   Item #:   4. a.    
Committee of the Whole Meeting Agenda
Meeting Date: 02/21/2017  
Title:    2016 Resident Satisfaction Survey Findings - Hetherington
Department: Corporate Communications  
Strategic Vision Element: Where People Choose to Live - A dynamic city with an exceptional quality of life Related Goal: Citizens consistently express high levels of satisfaction with municipal services.

Information
Request for Decision Summary
The City conducted a Resident Satisfaction Survey between October 24 - November 5, 2016. The survey is a testing of the level of resident satisfaction with City priorities, programs and services.

Proposed Motion
 
That Tracy With from Banister Research & Consulting Inc. be thanked for her presentation and that the 2016 Resident Satisfaction Survey report be accepted as information.
   
Background/Analysis
The Resident Satisfaction Survey is a testing of the level of resident satisfaction with City priorities, programs and services. The 2016 survey was conducted between October 24-November 5, 2016.

Four hundred residents were randomly contacted by telephone for the survey. Results provide a margin of error no greater than +/-4.9% at a 95% confidence level (or nineteen times out of twenty).

Banister Research & Consulting Inc. completed the 2016 Resident Satisfaction Survey. Tracy With, Vice President of Banister Research & Consulting Inc., will provide the findings to Council.

Residents were surveyed on the following:
  • Quality of life in Spruce Grove
  • Satisfaction with City services, programs and facilities
  • Satisfaction with contact with City employees
  • Property taxes and financial planning
  • City communications including opportunities for citizen input
  • Resident perceptions of issues facing the city today
Options/Alternatives
N/A
Consultation/Engagement
N/A
Implementation/Communication
N/A
Impacts
N/A

Attachments
Resident Satisfaction Survey

City Council and Committee of the Whole agendas and minutes are posted on the City of Spruce Grove website for information purposes only. These agendas may be changed at the discretion of Council by the addition or deletion of items. Anyone reviewing the draft agenda should do so on the understanding that it is subject to change by Council.

All attachments are in PDF format, and require the Adobe Acrobat Reader plug-in for viewing.

Audio from the most recent City Council and Committee of the Whole meetings are available via podcast on the City of Spruce Grove website.



AgendaQuick©2005 - 2017 Destiny Software Inc., All Rights Reserved