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RFD- 2938 Business Items   Item #:   4. a.    
Committee of the Whole Meeting Agenda
Meeting Date: 02/21/2017  
Title:    2016 Resident Satisfaction Survey Findings - Hetherington
Department: Corporate Communications  
Strategic Vision Element: Where People Choose to Live - A dynamic city with an exceptional quality of life Related Goal: Citizens consistently express high levels of satisfaction with municipal services.

Request for Decision Summary
The City conducted a Resident Satisfaction Survey between October 24 - November 5, 2016. The survey is a testing of the level of resident satisfaction with City priorities, programs and services.

Proposed Motion
That Tracy With from Banister Research & Consulting Inc. be thanked for her presentation and that the 2016 Resident Satisfaction Survey report be accepted as information.
The Resident Satisfaction Survey is a testing of the level of resident satisfaction with City priorities, programs and services. The 2016 survey was conducted between October 24-November 5, 2016.

Four hundred residents were randomly contacted by telephone for the survey. Results provide a margin of error no greater than +/-4.9% at a 95% confidence level (or nineteen times out of twenty).

Banister Research & Consulting Inc. completed the 2016 Resident Satisfaction Survey. Tracy With, Vice President of Banister Research & Consulting Inc., will provide the findings to Council.

Residents were surveyed on the following:
  • Quality of life in Spruce Grove
  • Satisfaction with City services, programs and facilities
  • Satisfaction with contact with City employees
  • Property taxes and financial planning
  • City communications including opportunities for citizen input
  • Resident perceptions of issues facing the city today

Resident Satisfaction Survey

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